Privacy Policy fomo7 — Your Personal Data Protection

Fomo7 collects your personal information through several means when you interact with our platform. This collection is carried out transparently and only for legitimate purposes related to providing you with online betting services.

Information is collected when you:

• Register a new account on the fomo7 platform
• Complete the identity verification (KYC) process
• Make a deposit or withdrawal
• Contact our customer support team
• Use the fomo7 mobile app
• Fill in a promotional form or participate in a lucky draw
• Browse our website (via cookies and usage data)

We only collect information that is strictly necessary to provide safe and responsible services. All data collection is subject to the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

Below is a summary of the types of data we collect from fomo7 platform users:

We not collect credit card or debit card numbers directly — this information is processed directly by trusted and certified payment providers.

Fomo7 uses your personal data solely for legitimate and necessary purposes in the context of providing online betting services. We do not use your data for unrelated purposes without your consent.

• Account Management: Create, verify, and manage your member account, including mandatory KYC processes.
• Transaction Processing: Process all deposits, withdrawals, and other financial activities securely and promptly.
• Platform Security: Detect and prevent fraud, money laundering, unauthorized access, and other suspicious activities.
• Customer Support: Address inquiries, resolve complaints, and provide technical assistance to members.
• Responsible Betting: Monitor usage patterns to identify members who may need support related to responsible betting.
• Marketing Communications: Send promotional information, special offers, and the latest updates — only to members who have consented to receive them.
• Legal Compliance: Meet applicable legal obligations and regulatory compliance requirements.
• Service Improvement: Analyze aggregated usage data to improve the user experience on our platform.

Fomo7 does not sell or disclose your personal data to third parties for their own marketing purposes. However, we may share certain information with the following parties under limited and controlled circumstances:

• Payment Providers: Required transaction information is shared with licensed payment providers such as FPX gateways, e-wallet providers, and cryptocurrency processors to facilitate your financial transactions.
• Game Service Providers: Required usernames and session data are shared with licensed game providers to allow you to access Live Casino games, Slots, and Sports Betting.
• Analytics Services: Anonymised usage data (with no personally identifiable information) is shared with internal analytics platforms for service improvement purposes.
• Legal Authority: Information may be disclosed to law enforcement authorities, regulatory bodies, or courts when required by law or court order.
• Fraud Prevention: Information related to suspicious activity may be shared with relevant fraud prevention agencies to protect the integrity of a fair wagering ecosystem.

All third parties we work with are bound by strict confidentiality agreements and must comply with the data protection standards set by fomo7.

Fomo7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: These cookies are required for core platform functions such as login sessions, security, and language preferences. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Help us understand how users interact with the platform, which pages are most frequently visited, and where users encounter issues — all in anonymized format.
• Functional Cookies: Store your preferences such as language, currency, and display settings so you don't need to reset them every time you log in.
• Marketing Cookies: Used to display relevant promotions to you. You may opt out of marketing cookies through your browser settings.

You can control or delete cookies through your web browser settings at any time. Please note that disabling all cookies may affect certain features on the fomo7 platform.

Protecting your personal data is fomo7's top priority. We implement multiple layers of technical and organizational safeguards to ensure your data remains secure at all times:

• End-to-End Encryption: All communications between your browser and our servers are secured with impenetrable 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA): fomo7 offers two-factor authentication for an added layer of protection on your account, using OTP via SMS or an authenticator app.
• 24/7 Monitoring: Our security systems continuously monitor for any unusual activity around the clock, with immediate response to any detected threats.
• Regular Security Audits: The fomo7 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Internal Access Controls: The principle of least privilege is applied — staff only have access to the data they need to perform their duties.
• Secure Data Backup: Data is regularly backed up to secure, encrypted locations, ensuring rapid recovery in the event of any technical incident.

While we implement all reasonable security measures, no system is truly 100% secure. You also play a role by keeping your password confidential and not sharing your login credentials with anyone.

Under Malaysia's Personal Data Protection Act (PDPA) and fomo7's internal policies, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to legally mandated retention requirements.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the fomo7 support team via live chat or email. We will process your request within the timeframe required by law.

Fomo7 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

• Active Account Data: Retained for as long as your account is active and for a minimum of 5 years after account closure, to meet audit and legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering (AML) legal requirements.
• Communication Logs: Customer support interaction records are retained for 3 years for quality assurance and dispute reference purposes.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies have a set expiry period ranging from 30 days to 1 year.

Upon expiry of the retention period, data will be securely deleted using methods that ensure no recovery is possible.

The fomo7 platform may contain links to game provider websites or other partner sites. Please note that fomo7's Privacy Policy applies only to our own platform.

Fomo7 is not responsible for the privacy practices of third-party websites or applications that you may access via links on our platform. We encourage you to read the privacy policy of each website you visit separately.

Licensed game providers partnering with fomo7 have their own privacy policies and are responsible for the data they collect directly within the context of their games.

The fomo7 platform is for adults aged 18 years and above only. We do not knowingly collect any personal information from individuals under the age of 18.

If we find that we have inadvertently collected information from someone under the age of 18, the account in question will be terminated immediately and all related data will be permanently deleted from our systems.

Parents or guardians who discover that their child has registered on the fomo7 platform should contact our support team immediately for the appropriate data deletion action.

Fomo7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or platform improvements.

Any material amendments will be communicated to you via:

• In-platform notifications on fomo7 while logged in
• Email to your registered address (for significant changes)
• Update the "Last updated" date at the top of this page

Your continued use of the fomo7 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account.

If you have any questions, concerns, or wish to exercise your data protection rights, the fomo7 privacy team is ready to assist through the following channels:

• Live Chat: Available 24/7 on the fomo7 platform — the fastest way to get an immediate response regarding your privacy concerns.
• Privacy Email: [email protected] — for written enquiries requiring a detailed response or official data-related requests.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 working days and fulfilling formal requests within the timeframes stipulated by the PDPA.

For frequently asked questions about your account and the platform, you may also visit the FAQ us for an immediate response.